Purchasing policies

Feedback and exchanges

Please note that our return policy does not allow any refunds on purchases. Only exchanges or credits for future purchases are allowed.

Return shipping costs are the responsibility of the customer.

Eligibility of a return at Girl Crush

For a return to be eligible at Girl Crush, the item and the order must meet the following criteria:

1 ) The return must be made within 30 days of the shipping date

2) The item must not be worn, washed or altered

3) The tags must still be attached to the item

4 ) The item must not be part of the Vintage Rework or Hoodies-Imparfaits lines (as these are on final sale)

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Steps for an eligible return to Girl Crush

1) Email us at contact@girlcrushgang.com with the following information:

(Full name, order number, the item you wish to exchange and/or return and the reason for the return)

2) Please allow 24/48 hours for a response from our team *Our customer service is open from 9am-5pm Monday to Friday

3) Once our team has received your email, we will inform you of the steps to follow in order to make the return

4) Once the return is received at our distribution center, please allow a maximum of 10 days for us to inspect and process your return

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Details

By completing a return to Girl Crush Gang, you agree to the terms of the return policy. If the return does not meet the above criteria, the return will be rejected and an exchange/credit will not be issued. Girl Crush Gang will not return rejected merchandise.

Purchasing policies