Return policy and procedure

Do you want to make a return?

Our return policy does not allow any refund on purchases, it is only possible to make an exchange or obtain a store credit .

Do you want to make an exchange or get store credit?

No problem, but please note that our return policy does not allow refunds on purchases. It is important to note that our return policy excludes any refunds for purchases made. Items acquired on sale or during a promotion with a discount of more than 50% are considered final sale. However, items purchased at regular price or with less than a 50% discount may be eligible for exchange or store credit for future purchases.

Before initiating a return process, please visit our website to check the availability of the desired item in stock. Return shipping costs are the responsibility of the customer. However, it is possible to proceed with an exchange by visiting our headquarters located at 9125 rue Pascal-Gagnon, Local 110, St-Léonard Qc, H1P 1Z4, to avoid these costs. You can check the opening hours on our website. See schedule for opening hours.

Here are the steps to proceed with the return by mail:

1) Print and fill in the exchange form

2) Pack the item and the form in the original bag or in a bag provided by the post office

3) Go to the nearest post office and obtain the return label mentioning the address of our head office

4) Send the package (opt for the delivery option with tracking number if possible)

5) We will get back to you within 3 to 5 working days of receiving your return

The song must not have r been worn or washed, and the tag should still be there. The return must be made within 30 days of the date of receipt of your package. Girl Crush reserves the right to refuse any return that does not meet these criteria.

Do not hesitate to write to us at if you ever have any questions!

Purchase policy

Policy - Promenades St-Bruno

Items purchased in store can be returned and exchanged in store only.

Merchandise at regular price
Within 10 days of purchase, you can return your item purchased at regular price and obtain an exchange or refund according to the original method of payment.

Earrings and panties
For reasons of hygiene, all purchases of earrings and panties are final sales.

Return and exchange conditions

  • The items must not have been washed, worn or damaged
  • The items must be in their original packaging and with the original labels -- these must not have been detached
  • You must present a valid receipt

Holiday period
All items purchased from November 24, 2023 may be exchanged or returned in store until December 30, 2023.

No returns of items purchased online will be accepted in store.

Second hand

For questions about selling and buying seconde hand check here. If you have other questions contact us at!

Purchases made on sale

All purchases made during a sale (End of season sale, Black Friday, Boxing Day, ...) are final sales. Therefore, non-exchangeable, non-refundable.

Discount Items

Goods you bought a week ago are now on sale? The law does not oblige the merchant to grant you the discount. (Source:

However, Girl Crush is committed to offering free shipping on your order or 10% off your next purchase if and only if you purchased 24 hours before the official sale. Just email us at fr entering your full name and order number so that we can verify the accuracy of the information.

Did you receive a defective item or the wrong item?

If you received the wrong item or if the item is defective, contact us at If a replacement item is not available, a credit note for the original purchase value will be issued. Please be sure to contact us as soon as possible. If 30 days or more have passed since your purchase, we cannot offer you a credit or exchange.

Theft/loss of packages
In case of theft or loss of a package, we understand that it can be a source of frustration when a situation beyond our control occurs. To provide you with efficient service and resolve this situation satisfactorily, please follow the steps below: Contact Us: As soon as you realize that your package has been stolen or lost, please contact us immediately within 30 days of the delivery of the package. You can reach us by email at Required Information: When contacting us, please provide as much information as possible about your order, including the order number, package tracking number, and any other relevant information. Assessment of the Situation: We will promptly assess the situation and work with you to determine the best available options. If necessary, we will conduct a thorough investigation with the carrier to understand what happened. Resolution Options: Depending on the circumstances, we will offer a resolution that addresses the factors of the situation.
Unclaimed packages

You have a maximum of 14 days to pick up your package at the Girl Crush warehouse (9125 rue Pascal-Gagnon, suite 110, Saint-Léonard). Otherwise, your package will be put back on our shelves.

- If you made a mistake in your address and/or the package was not picked up at your postal company (Purolator, FedEx and/or UPS) -

Girl Crush Inc. is not responsible for address errors during checkout. If the address you provided to us is not valid and the package is returned to us, we will advise you of the additional costs to re-route the package to you. Once your package is in the hands of Purolator, FedEx and/or UPS, you should contact them directly with any questions.

Payment, taxes and customs fees

Orders to Canada will be charged Canadian sales tax. International orders are subject to customs duties and fees. We are not responsible for these charges. By submitting your order, you agree to pay all applicable fees.

Girl Crush Inc. reserves the right to refuse any order it deems fraudulent or abusive.

Pop-up shop

All items (clothing and accessories) purchased at the Pop-Up Shops cannot be refunded and/or exchanged. You can only have one credit note, which is the amount of your gift card return to spend on Please note that credit notes have an expiration of 6 months from their date of creation.

To obtain your credit note, please write to us at mentioning your full name, order number and the items for which you want to obtain a credit note. Girl Crush does not issue credit notes to customers without proof of purchase.

Then you will have instructions for returning the products and getting your credit note to spend on once item is received and inspected.

Store credit and gift cards

Credit notes purchased online can be used in-store, but NOT during Pop-Up shops. Additionally, they cannot be used on collections that are not yet available online at