Returns
Want to make an exchange?
No problem, but be aware that our return policy does not allow for refunds on purchases. Items purchased on sale or during a promotion are final sale, while items purchased at regular price can be exchanged or credited for future purchases.
Girl Crush does not cover the cost of returns. It is however possible to make an exchange by coming directly to our head office to avoid these fees. The address is 9125 Pascal-Gagnon street, Local 110, St-Léonard Qc, H1P 1Z4. See the schedule for opening hours.
Here are the steps to proceed with the return by mail:
1 ) Print and fill out the exchange form
2 ) Pack the item and the form in the original bag or in a bag provided by the post office
3) Go to the nearest post office and get the return label with our head office address
4) Send the package (choose the delivery option with tracking number if possible)
5) We will get back to you within 3 to 5 business days of receiving your return
The piece must not have been worn or washed, and the tag must still be on it. The return must be made within 30 days of the date we receive your package. Girl Crush reserves the right to refuse any return that does not meet these criteria.
Don't hesitate to contact us at contact@girlcrushgang.com
if you have any questions!
PURCHASING POLICIES
The goods you bought a week ago are now on sale? The law does not require the merchant to give you the discount (Source: https://www.opc.gouv.qc.ca/consommateur/sujet/prix-rabais/rabais-apres-achat/)
However, Girl Crush will offer you free shipping on your order or 10% off your next purchase if and only if you bought 24 hours before the official sale. You just have to write us at contact@girlcrushgang.com with your full name and order number so we can verify the accuracy of the information.
Girl Crush is not responsible for items lost, stolen or damaged in transit. The seller is presumed to have fulfilled its primary obligation to deliver when it has attempted to do so on the date indicated in the contract, on a later date agreed upon in writing with the consumer, or on the date indicated in a notice sent within a reasonable period of time, but has failed to do so because of the consumer's actions or negligence, such as not taking possession of the delivered goods (Consumer Protection Act, section 54.10).
Thus, the responsibility lies with our postal company (in this case Purolator, FedEx and/or UPS) as soon as our packages leave our warehouse in Saint-Léonard. Customers are therefore advised to file a claim for loss/damage directly through the postal service and/or your financial institution if you purchased with a credit card. Girl Crush will provide all the necessary information to facilitate the claim.
Orders picked up at the warehouse
You have a maximum of 14 days to pick up your package at the Girl Crush warehouse (9125 Pascal-Gagnon street, suite 110, Saint-Leonard). Otherwise, your package will be put back on our shelves.
Orders sent by a carrier
If your package is returned to us because it was not picked up at your post office, the return shipping costs will not be assumed by Girl Crush and will be charged to the consumer.
Girl Crush Inc. is not responsible for address errors at checkout. If the address is invalid and the package is returned to us, we will advise you of additional charges for rerouting the package to you. Once your package is in the hands of Purolator, FedEx and/or UPS, you will need to contact them directly for any questions.
Canadian orders will be charged Canadian sales tax. International orders are subject to customs duties and fees. We are not responsible for these charges. By submitting your order, you agree to pay all applicable fees.
Girl Crush Inc. reserves the right to refuse any order it deems fraudulent or abusive.
Credit notes purchased online can be used in-store, but NOT at Pop-Up shops. Also, they cannot be used on collections that are not yet available online at www.girlcrushgang.com.
Tous les achats à prix régulier effectués entre le 1er et le 31 décembre profiteront d'une politique de retour allant jusqu'au 31 janvier 2022. Les échanges et/ou crédits seront donc permis pour les achats suivants ces conditions jusqu'à cette date.
Please note that all items purchased on sale are FINAL SALE. No exchanges or credits will be issued for these orders.
