Returns

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PURCHASES MADE ON BOXING DAY, BLACK FRIDAY OR ANY OTHER PROMOTION

Please note that all items purchased on sale are FINAL SALE. No exchanges or credits will be issued for these orders.

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HOLIDAY TIME PURCHASES (starting December 1st)

All regular priced purchases made between December 1st and 31st will benefit from a return policy that runs until January 31st, 2022. Exchanges and/or credits will be allowed for purchases following these conditions until that date.

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Please note that our return policy does not allow any refunds on purchases. Only exchanges or credits for future purchases are allowed.

Return shipping costs are the responsibility of the customer.

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Eligibility of a return at Girl Crush

For a return to be eligible at Girl Crush, the item and the order must meet the following criteria:

1 ) The return must be made within 30 days from the date of receipt of the package

2 ) The item must not be worn, washed or altered

3) The labels must still be attached to the item

4 ) The item must not be part of the Vintage Rework or Hoodies-Imparfaits lines (since these are on final sale)

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Steps for an eligible return to Girl Crush

1) Contact us by email at contact@girlcrushgang.com with:

(Full name, order number, the item you wish to exchange and/or return and the reason for the return)

2) Please allow 24/48 hours for a response from our team *Our customer service is open from 9am-5pm Monday to Friday

3) Once our team has received your email, we will inform you of the steps to follow in order to make the return

4) Once the return is received at our distribution center, please allow up to 10 days for us to inspect and process your return

télécharger le formulaire d’échange

PURCHASING POLICIES